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You can also contact us by phone, email or mail

Phone: 828-274-7277
Fax: 828-274-6673
AOC@ashevilleoil.com

Smoky Mountain Heating & Air
Physical Address: 4 Fairview Road, Asheville, NC 28803
Mailing Address: PO Box 5377, Asheville, NC 28813

Office Hours: Monday - Friday 7:30am to 5pm

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Quick Tip - The Comfort Guide walks you step-by-step through the process of diagnosing and offering solutions to many common problems, potentially saving you precious money and time. Try it today.
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You can also contact us by phone, email or mail

Phone: 828-274-7277
Fax: 828-274-6673
AOC@ashevilleoil.com

Smoky Mountain Heating & Air
Physical Address: 4 Fairview Road, Asheville, NC 28803
Mailing Address: PO Box 5377, Asheville, NC 28813

Office Hours: Monday - Friday 7:30am to 5pm

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Comfort & Troubleshooting Guide

Browse through the topics listed below or search for a particular topic.

  • I'm not getting heat in my home

    Step 1: Verify that your thermostat has power and is set to HEAT and the temperature setting is greater than the indoor temperature

    • No? Check thermostat batteries / power and place thermostat on HEAT and the setting greater than the room temperature
    • Yes? Proceed to Step 2

    Step 2: Check all switches, circuit breakers and fuses to be sure there is electricity to the unit

    • No? Reset switches, circuit breakers and fuses and make sure any disconnects are on
    • Yes? Proceed to Step 3

    Step 3: Check that your filters are not blocked with dust or dirt

    • No? Proceed to Step 4
    • Yes? Change or clean filters as necessary

    Step 4: Select your type of furnace from the list below and follow the appropriate instructions

    Oil? If oil furnace, check that there is more than 8 inches of oil in the tank

    • No? Oil delivery is needed. Schedule delivery before calling for service
    • Yes? Check to see if the safety reset has tripped. Push the reset button only once.

    Propane? If propane furnace, check that there is more that 5% gas in tank and gas valve is on

    • No? Propane delivery needed. Schedule delivery before calling for service
    • Yes? Pilot light or ignitor may be out. Consult owner’s manual or call for service

    Natural Gas? Check that your gas valve at the gas company meter is turned on

    • No? Contact your gas supplier.
    • Yes? Pilot light or ignitor may be out. Consult owner’s manual or call for service

    Heat Pump? Is the outside unit (compressor) running?

    • No? Is the disconnect switch on, if so, consult owner’s manual or call for service
    • Yes? If the outside temperature is below 35 degrees F, you may need to select “Emergency Heat” or turn-on your strip heat in your unit at the thermostat.

    Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.

  • I'm not getting cool air from my air conditioner

    STEP 1Verify that your thermostat has power and is set to COOL and the temperature setting is lower than the indoor temperature

    • No? Check thermostat batteries / power and place thermostat on COOL and the setting lower than the room temperature
    • Yes? Proceed to Step 2:

    STEP 2Check all switches, circuit breakers and fuses to be sure there is electricity to the unit

    • No? Reset switches, circuit breakers and fuses and make sure any disconnects are on
    • Yes? Proceed to Step 3:

    STEP 3Check that your filters are not blocked with dust or dirt

    • No? Proceed to Step 4:
    • Yes? Change or clean filters as necessary

    STEP 4: Is the outside unit (compressor) running?

    • No? Is the disconnect switch on, if so, consult owner’s manual or call for service
    • Yes? Your indoor unit’s coil may be frozen.  Try turning off your thermostat for 1 – 3 hours to see if it will unfreeze.  Then consult your owner’s manual or call for service

    Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.

  • The drain pan is overflowing

    STEP 1Water is standing in the drain pan of the indoor unit

    •  No? Coil may be frozen or condensate drain / pump may have a problem.  Turn off unit, check filters for dust or dirt  and consult owner’s manual or call for service
    •  Yes? Proceed to Step 2:

    STEP 2Overflow switch or condensate pump may not be functioning

    • No? Turn off unit.  Consult owner’s manual or call for service
    • Yes? Turn off unit.  Consult owner’s manual or call for service

    Consult your owner’s manual or call (828) 274-7277 for service if the above steps do not resolve your problem.

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